Most fleet software vendors don't publish their uptime. We do. A 99.7% uptime SLA, a public status page with full incident history, real-time monitoring on every feature, and zero scheduled maintenance windows. Because a tracking system that goes dark at 2am isn't a tracking system.
The narrative around fleet software downtime is usually: the map goes blank for a few hours, then comes back. Nobody notices. No harm done. This is not what actually happens when tracking goes offline in a production fleet environment.
After-hours geofence alerts only fire if the platform is up. During a maintenance window, a vehicle leaving the yard at 1:30am triggers nothing. By the time tracking recovers, the truck is gone and the trail is cold. Industry estimates put after-hours unauthorised use at 3–8% of commercial fleet vehicles globally.
AIS-140, RTA mandates, FMCSA HOS, tachograph records — all depend on continuous telematics logs. A four-hour outage mid-run is not reconstructed later. It's a permanent void. 'Our platform was down' is not a defence in a compliance audit. It's an admission the system is fragile.
When an accident happens during a tracking outage, the telematics record — speed at impact, braking pattern, location, context — doesn't exist. The driver's account is the only account. Insurance claims become disputes. Disputes become legal costs traced to a maintenance window nobody remembers.
Outages don't respect shift schedules. When tracking goes down before a peak delivery night, every customer ETA becomes a phone call, every exception becomes a missed alert, every automation becomes a manual workaround. The cost is operational, immediate, and invisible in the post-mortem.
Uptime percentages sound similar until you convert them to hours. For a 24/7 fleet operation, the difference between a 99% and a 99.9% SLA is the difference between three days of downtime a year and eight hours.
More than three and a half days offline every 12 months. About 100 minutes of downtime per week on average. This is the effective uptime of most legacy fleet software — a maintenance window every few weeks adds up fast.
Just under two days offline annually. Still one to two hours of downtime per week. Better than legacy platforms, still not acceptable for round-the-clock fleet operations.
About 30 minutes of allowed downtime per week — and this is the ceiling, not the average. Individual incidents are logged publicly with root cause notes. The SLA is a commitment, not a marketing claim.
The threshold at which most fleet operations stop experiencing meaningful tracking gaps from platform downtime alone. This is the target ViaLoop Fleet engineering is built toward — and where we publish every step of progress.
High uptime is not a configuration setting. It is the result of specific technical choices made at every layer of the stack — choices that most fleet software vendors haven't made because they are expensive to build and require discipline to maintain.
ViaLoop Fleet uses zero-downtime deployment practices — rolling updates, blue-green releases, and database migrations that run without locking tables. Software ships continuously without taking tracking offline. There is no maintenance window in our terms of service because we don't need one.
We don't just check if the homepage loads. We instrument every user-facing feature independently — live location update latency, alert delivery time from event to notification, driver score refresh cycles, report generation time, API response time per endpoint. Degradation triggers an engineering alert before any user notices.
GPS devices buffer events locally if they lose connectivity — cellular dead zone, server-side incident, or network blip. Events queue in order on-device and replay automatically when the connection returns. Trip history and compliance logs have no permanent gaps, regardless of where the connectivity loss occurred.
Every incident is logged at status.vialoop.in with a start timestamp, impact scope, engineering response, and resolution note — as it happens, not edited after the fact. If something goes wrong, you find out from us before you notice it yourself. Transparency is the only accountability that matters.
Before you sign a fleet software contract, ask your current vendor or any vendor you're evaluating to show you their uptime history for the last 12 months. Most will not be able to. We can. Every incident, every resolution time, every root cause note is at the link below — publicly accessible, not behind a login.
Live system status
status.vialoop.in
Live health · Historical uptime · Incident log · Component status
Check our uptime history before you book a demo. If the numbers look good, we'd like to show you the platform behind them.